Straightforward accounts from families who have used Heirlune's programmes — in their own words.
← Return to HomeDates refer to when the engagement was completed or the review was submitted.
My father passed away and left behind five decades of papers in four different rooms. I had no idea where to begin. The Heirlune team sorted everything into a register I can actually use. I found the document my solicitor needed in under two minutes — a document I had been looking for on and off for three weeks.
I subscribed to the Terminology Library before starting to deal with my mother's estate. I did not know what a distribution order was or what the public trustee forms asked for. The explainers were written plainly — not for lawyers. When I eventually sat with an administrator, I understood the conversation. That alone was worth the subscription fee.
We have three siblings living in different states. After our parents' home was cleared, we needed a way for all of us to access the family papers without mailing copies back and forth. The Multi-Generation Archive Programme gave us a shared archive. My brother in KL retrieved a property document last month without needing to call anyone.
The handover walkthrough at the end was something I did not expect to value as much as I did. They walked me through the register section by section — not in a hurry — until I felt comfortable using it on my own. The physical folders are labelled in a way that makes sense to a non-archivist. Good work, done carefully.
I had perhaps 300 items — not a huge collection — but they were completely mixed up. Formal documents, old photographs, a few letters. The team treated all of it with the same care. The photographs were rehoused separately with their own section in the register. I appreciated that they did not ask me to decide what was important before they started — they catalogued everything.
What I found most useful was the written family record note at the end of the archive programme. It described what each part of the collection contained and the context of how papers were gathered — information my children would not have had from the register alone. It is not a legal document, but it is a record of where the family stood.
An adult daughter needed to prepare for an administrator appointment with roughly 800 unsorted documents from her late father's home — spanning 30 years and multiple box sizes, with no index.
Heirlune completed a sorting and indexing engagement over four weeks. All items were sorted by type and decade, rehoused, scanned and registered. A handover walkthrough identified which items were most relevant to the appointment.
The daughter arrived at her appointment with an indexed folder of relevant documents and a complete register. The administrator noted she was unusually well prepared. The process that had taken the family weeks of partial searching was resolved before the appointment.
"I kept saying I would sort it all out. Heirlune actually did it — which is different."
Four siblings across Penang, Kuala Lumpur and Singapore needed access to their parents' complete collection of papers. Physical documents were in one location; no sibling had time to manage the collection in person.
Heirlune conducted an eighteen-month archive programme: full sorting, digitisation, register, shared permissioned archive and three maintenance rounds. The written family record note described each part of the collection for the benefit of the siblings who had not been present during sorting.
All four siblings have independent access to the archive. Documents have been retrieved by each sibling at different times without requiring coordination between them. The bound archive file was delivered at the close of the programme.
A woman in Butterworth had received a letter from an estate administrator using terminology she did not understand. She did not want to ask her solicitor to explain basic vocabulary — she wanted to understand it herself first.
She subscribed to the Terminology Library and used the term explainers and form walkthroughs to work through the administrator's letter, identifying which parts referred to which public forms and what each field was asking for.
She attended the administrator's follow-up meeting with a clear understanding of the correspondence and a list of specific questions. Her solicitor spent less time on background explanation and more time on the substantive issues.
Family collections completed
Average client satisfaction rating out of 5
Of engagements completed to agreed scope and timeline
Programmes covering different household scopes
41 Persiaran Gurney, 10250 George Town, Pulau Pinang, Malaysia
Mon – Fri: 9:00 am – 5:30 pm
Sat: 9:00 am – 1:00 pm
Closed Sunday & Public Holidays
An enquiry takes a few minutes. We will respond within two working days with a suggested programme and a clear scope.
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