Answers to questions we hear often from families thinking about getting their papers in order.
What does Heirlune actually do, and what is outside your scope?
We organise, index, scan and catalogue personal documents and estate-related papers. We also maintain a reference library explaining Malaysian succession paperwork vocabulary. We do not give legal advice, financial advice or tax guidance, and we do not assist with filing applications on anyone's behalf. All our work is administrative and custodial.
How long does the Personal Papers Sorting and Indexing take?
For up to 1,000 items, the work typically runs four to five weeks. This includes an initial intake meeting, sorting sessions at your location or ours, scanning, indexing and a handover walkthrough. Larger collections or scattered storage locations may extend this slightly, which we discuss before work begins.
Can I subscribe to the Terminology Library if I am not sure I need sorting or archiving?
Yes. The Terminology and Resource Library is a standalone twelve-month subscription and does not require you to use any other programme. Many families start there to understand the paperwork landscape before deciding what, if anything, needs organising.
Who holds the originals after a sorting engagement?
All original documents remain your property. After sorting and rehousing they are returned to you in labelled archival folders, together with a storage drive containing the digital register and scans. Heirlune does not retain physical originals beyond the working period.
What is the Multi-Generation Archive Programme suited for?
It suits families who want a record built to last — covering multiple generations of documents, photographs and correspondence — and who value ongoing maintenance rather than a one-time sort. The eighteen months include twice-yearly maintenance rounds, a shared permissioned archive for relatives in different locations and a written family record note describing each collection.
How is pricing structured and are there payment options?
The Terminology Library is RM 475 per year. Personal Papers Sorting is RM 1,650 for up to 1,000 items. The Multi-Generation Archive Programme is RM 4,600 for the full eighteen months. Payment plans for the longer programmes are available on request — please ask when you get in touch.
Do you work with families outside of Penang?
The Terminology Library subscription is fully remote. For sorting and archiving work, we are based in George Town and serve families in Penang and the surrounding region. We are open to enquiries from other parts of Malaysia; scope and logistics would be discussed on a case-by-case basis.
